Per the DSW return policy, except for the Final Sale items, the returns are accepted within 90 days or less, along with the invoice and original sales receipt. Returns will be published as merchandise credits if you do not have the original receipt. Swaps made after 60 days will be issued on a product's credit for any payable credit.
The item you want to return should be unworn, unused, and in original packaging. If you have bought the item from the DSW store, it must be returned in-store. You must pay the shipping fee for returning online purchases through the mail.
However, if you are an Elite member, you can return the item within 365 days from the date you purchase the item. Elite members and Gold members have the privilege of free return shipping for online purchases.
The benefits for Non-Members and VIP members are:
The procedure for DSW returns at your local shop is sticking to these easy steps:
For DSW returns, you must gather the paperwork you need to complete your transaction. These consist of the DSW return policy with a receipt or an invoice, the first payment approach (e.g., the credit card used to make the payment)
To return DSW products, you should have the receipt with you. If you lose your receipt, provide a legitimate government-issued photo ID with your name, address, and signature.
To return DSW products, bring the confirmation mentioned above and visit the customer service desk at your local DSW shop (check out to locate your nearest DSW in-store return policy).
For DSW returns, the customer service person would verify eligibility based on the purchases and invoices.
If your DSW returns have been approved, you will be refunded immediately. You will welcome a repayment as a merchandise credit for returns without a permit.
DSW has a mediocre return policy, which means it is not so good and not so bad, just like bittersweet. DSW used to have a good return policy. Still, recently, it has received much attention because of a few mistakes like dissatisfying the customers through their customer support, sending used products, and poor packaging. If you ask if DSW is a trustworthy site, on average, it has received a 3.4 rating from 91k reviews on Yelp, which makes it a good and trustworthy brand.
Most people were satisfied with the DWS store, while others were dissatisfied with the DSW return policy and customer support. Over the years, DSW's return policy has become very poor, shocking customers.
According to the reviews, people are experiencing real issues with DSW's return policy and customer service. For example, the screenshot of a woman named Kendell B. reviewed on Oct 14, 2023, at Yelp about how poor their management is getting and how the shoes were already worn. Kendall also shared a picture of the empty store; the TV wasn’t on.
As per DSW's return policy, you have several days to return your shoes. So if you try the shoes on at the store and buy them, then find a defect, you may not return them, and they won’t refund you. But you can order online; trying the shoes at home is risk-free. However, they seem to be sending used and dirty shoes in poor packaging and are not even discussing the returns. So a guy advised on Reddit 1 year ago that he would try the shoes at the store and buy them online because DSW finds this (the ONLY) way to refund him.
Another guy named Sharon shared his review on Oct 29, 2022, at Yelp of how the manager was rude and even refunded him only 75% when he returned a product because he had an issue with an online order.
Not only this, but another person named Guy M. shared his review on May 18, 2024, at Yelp about the Exclusive DSW VIP coupon that applies several dollars off but only to brands that are NOT excluded from the offer. And FYI, they exclude almost every brand they have.
The final result from DSW store maintenance, return policy, and customer service is that DSW can be a good store. Still, DSW does not satisfy its customers through its exchange, return, and refund process and has rude and unprofessional customer service. In that case, the goodness of products and stores vanishes in thin air. So, before purchasing your next pair of shoes, boots, or sandals, it would be best to read the information on Designer Shoe Warehouse's latest return policy.
The people also asked about DSW's return policy:
The DSW Customer Service number is 1-866-DSW-SHOES. It is open Monday through Friday from 7 AM to 10 PM ET, Saturdays from 10 AM to 10 PM ET, and Sundays from 12 PM to 9 PM ET.
If you give a gift back, you will only receive a merchandise credit that can be applied to future purchases. Also, if you produce something purchased with a DSW Rewards certificate, you will only get refunded the original purchase amount.
It won’t take long to process the DSW refund for in-store purchases; the amount will be immediately credited. However, it can take 7-10 days for online mail.
Worn shoes are NOT returnable. It is expressly stated that the item must be in unused condition. It is simple to return items that have been opened but are still in brand-new condition.
If your order exceeds $35, you can exchange or return the shoes you bought on DSW.com for free. However, make sure you complete the process within 60 days. Then, you can exchange the unwanted product for the shoes you fancy.
